Return Policy

At FIKFOLUO, we carefully inspect and pack every saree before dispatch. Our aim is to provide our customers with a transparent, fair and reliable shopping experience.

By placing an order on www.fikfoluo.com, you acknowledge that you have read and understood this Return, Exchange & Refund Policy.

This policy is subject to applicable laws in India. Nothing contained in this policy is intended to restrict any statutory rights available to a consumer under applicable law.

1. EXCHANGE ELIGIBILITY

A customer may request an eligible exchange within 7 days from the date of delivery.

For an exchange to be accepted, the saree must satisfy all of the following conditions:

Product must be unused and unworn.

Product must not have been washed.

Saree must be in its original condition.

Original tags and packaging must be intact.

Fall and/or pico must NOT have been done.

Saree must NOT have been stitched.

Saree must NOT have been altered, cut or modified in any manner.

Blouse piece must NOT have been cut.

Blouse piece must NOT have been stitched or altered.

Product must not have stains, makeup marks, perfume smell, body odour or other signs of use.

Product must not have been damaged due to ironing, washing, handling or storage after delivery.

All components originally supplied with the product must be returned.

Every returned product will undergo a quality inspection before an exchange is approved.

2. COMPULSORY UNBOXING VIDEO

A complete and continuous unboxing video is mandatory for claims relating to:

Wrong product received

Damaged product

Defective product

Missing item

Incorrect saree/design

Product-related discrepancy reported as having existed at the time of delivery

The video should:

Begin before the courier package is opened.

Clearly show the unopened parcel.

Clearly show the shipping label.

Show the package being opened.

Show all items received inside the parcel.

Clearly show the claimed issue.

Be recorded continuously without cuts, pauses or editing.

Customers are strongly advised to record an unboxing video immediately upon receiving every FIKFOLUO parcel.

Where an alleged delivery-condition defect cannot reasonably be verified without evidence showing the condition in which the parcel was received, absence of adequate evidence may affect our ability to approve the claim, subject always to applicable consumer law.

3. EXCHANGE CHARGES

For exchanges requested for customer-related reasons, two options are available:

OPTION 1 – FIKFOLUO ARRANGED EXCHANGE

If FIKFOLUO arranges the reverse pickup and subsequent exchange shipment, the customer must pay an exchange handling and courier charge of ₹300.

Exchange processing will begin after:

The exchange request is approved;

Applicable ₹300 exchange charges are paid; and

The returned product successfully passes our quality inspection.

OPTION 2 – SELF COURIER

Customers may send the eligible product to FIKFOLUO through a courier service of their own choice.

If the customer chooses self-courier:

FIKFOLUO will not charge the ₹300 exchange charge.

However:

The customer will bear the self-courier cost.

The parcel must be packed securely.

A reliable and trackable courier service should be used.

Courier tracking details must be shared with FIKFOLUO.

The customer remains responsible for the parcel until it is delivered to our designated return address.

FIKFOLUO will not be responsible for loss or damage occurring while a customer-arranged return parcel is in transit, except to the extent liability cannot legally be excluded.

Customers must contact FIKFOLUO before sending any product through self-courier.

4. DAMAGED, DEFECTIVE OR WRONG PRODUCT

If you believe that you have received a genuinely wrong, damaged or defective product, please contact FIKFOLUO within 48 hours of delivery or as soon as reasonably possible after discovering the issue.

Please provide:

Order Number

Complete unboxing video

Clear product photographs

Shipping label photograph

Clear photo/video showing the reported issue

After verification, where the claim is accepted as a genuine fulfilment/product issue attributable to FIKFOLUO, we will provide an appropriate remedy in accordance with applicable law, which may include replacement, exchange or refund as applicable.

For a verified wrong, defective or damaged product attributable to FIKFOLUO, applicable reverse logistics/exchange charges will not be imposed on the customer where prohibited by applicable law or where the error is attributable to us.

5. CHANGE OF MIND / CUSTOMER PREFERENCE

For reasons such as:

Change of mind

Product no longer required

Customer ordered the wrong item

Personal preference

Customer no longer likes the design

Customer wishes to change to another eligible product

a cash refund may not ordinarily be available.

Where eligible under this policy, an exchange may instead be provided subject to applicable exchange charges and successful quality inspection.

This section does not restrict any remedy that must legally be provided in cases involving defective, deficient, misdescribed, incorrect or otherwise legally non-conforming goods.

6. PRODUCTS NOT ELIGIBLE FOR EXCHANGE

Subject to applicable law, exchange may be rejected if:

Saree has been worn.

Saree has been washed.

Fall or pico has been done.

Saree has been stitched.

Saree has been altered or cut.

Blouse piece has been cut.

Blouse piece has been stitched.

Original tags have been removed.

Essential original packaging/components are missing.

Product has stains or marks caused after delivery.

Product smells of perfume, body odour or other signs of use.

Product has been damaged by the customer.

Product has been ironed, washed or treated in a way that alters its original condition.

Product returned is different from the product originally delivered.

Product has been intentionally damaged or tampered with.

Exchange request is outside the applicable exchange period without a legally valid reason requiring otherwise.

7. QUALITY INSPECTION

All returned products are subject to inspection after being received by FIKFOLUO.

Our inspection may verify:

Saree condition

Fabric condition

Embroidery/work

Border

Pallu

Blouse piece

Tags

Packaging

Stitching or alterations

Fall/pico

Stains

Smell

Signs of wearing or washing

Physical damage

Photographs or videos may be taken during our quality inspection for internal records and dispute-resolution purposes.

Approval of an exchange is subject to the product satisfying the applicable conditions in this policy, except where applicable law requires a different remedy.

8. COLOUR & PRODUCT APPEARANCE

FIKFOLUO makes reasonable efforts to display saree colours, designs, embroidery and fabric appearance accurately.

However, slight variations may occur due to:

Mobile display settings

Laptop/computer screens

Screen brightness

Photography lighting

Studio lighting

Natural lighting

Camera settings

Fabric texture and light reflection

Minor colour variation caused solely by screen or lighting differences may not constitute a product defect.

This does not apply where the product materially differs from its advertised description or characteristics.

9. EMBROIDERY, WEAVING & FABRIC VARIATIONS

Some sarees may contain embroidery, woven details, printing, handcrafted elements or fabrics that naturally display minor variations.

Reasonable variations in:

Embroidery placement

Thread work

Weaving

Print alignment

Texture

Minor thread finishing

may occur due to the nature of manufacturing or handcrafted work.

A minor variation that does not materially affect the appearance, quality or usability of the saree may not be treated as a manufacturing defect.

10. EXCHANGE PRODUCT AVAILABILITY

All exchanges are subject to stock availability.

If the requested saree or variant is unavailable, the customer may select another available eligible product.

If the newly selected product is more expensive, the customer must pay the applicable price difference.

Any applicable exchange/shipping charge will be separate from the product price difference.

11. REFUND PROCESS

Where a refund is approved or legally required, it will be processed through the appropriate available refund method.

For prepaid orders, refunds may ordinarily be processed to the original payment method where technically possible.

For COD orders, eligible refunds may be processed through:

Bank transfer

UPI

Another available refund mechanism

Customers may be required to provide accurate payment details to process a COD refund.

Banking/payment processing timelines after initiation of a refund may vary depending on the bank, UPI provider, payment gateway or financial institution.

12. FRAUDULENT OR ABUSIVE CLAIMS

FIKFOLUO reserves the right, subject to applicable law, to investigate claims where there is reasonable evidence of:

Product substitution

False damage claims

Tampered products

Returning a different product

Intentional product damage

Manipulated photographs/videos

Repeated misuse of exchange/return facilities

Fraudulent transaction activity

FIKFOLUO may use relevant records including order information, dispatch records, package weight, courier scans, photographs, videos, customer communications and quality-check records to verify a claim.

Where there is credible evidence of fraud, misuse or unlawful activity, FIKFOLUO reserves the right to reject an invalid claim and take appropriate action permitted by law.

13. COURIER & DELIVERY EVIDENCE

Courier tracking information, delivery confirmation, shipping records, package information and other available logistics records may be used when investigating delivery-related disputes.

Customers should inform us promptly if they receive:

An opened parcel

Visibly tampered packaging

A materially damaged outer package

Where practical, customers should record the parcel condition before opening it.

14. FAILED DELIVERY / INCORRECT INFORMATION

Customers are responsible for providing accurate:

Name

Mobile number

Delivery address

PIN code

Order information

FIKFOLUO will not ordinarily be responsible for delivery failure caused solely by incorrect or incomplete information provided by the customer.

Additional shipping charges may apply where an order needs to be shipped again due to an incorrect address, refusal without valid reason or repeated unsuccessful delivery caused by customer-side circumstances.

15. FORCE MAJEURE / EVENTS BEYOND REASONABLE CONTROL

FIKFOLUO will not be responsible for delay or failure caused by events beyond our reasonable control, to the extent permitted by applicable law.

Such events may include:

Natural disasters

Floods

Fire

Government restrictions

Transport disruption

Courier network interruption

Strikes

Internet/system outages

Public emergencies

Other force majeure events

Where applicable law provides specific consumer remedies despite such circumstances, those statutory rights will continue to apply.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, FIKFOLUO will not be responsible for indirect, incidental or consequential losses that are not reasonably attributable to a breach by FIKFOLUO.

Nothing in this policy excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable Indian law.

17. CUSTOMER COMMUNICATIONS & RECORDS

Customers should communicate return/exchange issues through FIKFOLUO's official communication channels.

FIKFOLUO may preserve relevant:

WhatsApp conversations

Emails

Order records

Payment records

Courier records

Photographs

Videos

Exchange/refund records

for legitimate business, compliance, fraud-prevention and dispute-resolution purposes, subject to applicable law.

18. CHARGEBACKS & PAYMENT DISPUTES

If a customer has an order-related concern, we encourage them to contact FIKFOLUO customer support so that the issue can be investigated.

Where a payment dispute or chargeback is raised, FIKFOLUO may provide relevant transaction, delivery and customer communication records to the concerned payment gateway, bank or authorised authority.

Nothing in this clause restricts any lawful right available to the customer.

19. POLICY MISUSE

Our Return & Exchange Policy is intended to assist genuine customers.

Where there is reasonable evidence of repeated or systematic misuse, FIKFOLUO may, to the extent permitted by law, restrict certain optional commercial benefits or take reasonable preventive measures against fraudulent activity.

This will not affect statutory remedies that a consumer is legally entitled to receive.

20. POLICY CHANGES

FIKFOLUO may update this policy from time to time to reflect changes in our operations, courier arrangements or applicable legal requirements.

Any updated policy will be published on www.fikfoluo.com

For an existing order, the applicable terms will be interpreted in accordance with the terms presented at the time of purchase and applicable law.

21. SEVERABILITY

If any provision of this policy is held by a competent authority to be invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, while the remaining provisions will continue to apply to the extent legally permissible.

22. NO WAIVER OF STATUTORY CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict or waive any mandatory consumer right available under applicable Indian law.

Where any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

23. GOVERNING LAW & DISPUTE RESOLUTION

This policy and transactions made through FIKFOLUO are governed by applicable laws of India.

Customers are encouraged to first contact our customer support/grievance team so that we can attempt to resolve concerns promptly and amicably.

Nothing in this policy prevents a consumer from approaching a competent Consumer Commission, court, authority or other forum available under applicable law.

For contractual disputes not governed by mandatory consumer-jurisdiction provisions, jurisdiction will be determined in accordance with applicable law.

24. GRIEVANCE REDRESSAL

For complaints, exchanges, refunds or other customer grievances, please contact:

Brand: FIKFOLUO

Website: www.fikfoluo.com

WhatsApp / Customer Care: +91 63563 33390

Email: contact.fikfoluo@gmail.com

Grievance Officer: [Dhaval Kakadiya]

Designation: Grievance Officer

Business / Registered Address: [2015-2016, Bellagio Textile Market, Near Rajmahal Ac Mall, Opp. IFM Market, Surat, Gujarat - 395010, India.]

Please mention your:

Order Number

Registered mobile number